Sales and Marketing (Videos): Track Selling Step 7: Cement the Sale
Product Code: pb141 Time: 14.0 minute(s) CEUs:

Summary:
Step Seven of the "Track Selling System", Cement the Sale, shows you how to keep your buyer satisfied after the sale. It's only the untrained salesperson, who thinks that once you've made your sale, your involvement is over. As a professional salesperson, you have the ability to help the prospect buy now and wear well. During this program, you'll learn how to cement the sale and identify ways to reassure your customers after the sale. You'll also learn how to cultivate the customer connection and the importance of the lifetime value of your customers. In addition, you'll learn the pluses and minuses of Customer Relationship Management.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Cement the Sale
    • Reassure Your Customers
    • Cultivate the Customer Connection
    • Value of a Customer
    • Customer Relationship Management
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

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    Terms of Use:

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